PCL Technology is a global leader in back-office solutions and contact center services. Whether it is telemarketing, technical support, IT consulting, website/application development, digital marketing or quality monitoring, India based PCL Technology is equipped to meet any and all of your customer service needs. Our worldwide presence along with operational expertise of our talent pool helps us ensure your sustainable and long-term growth.
Great tech support and service are fundamental for customer retention. We not only help you with handling customer queries but also boost sales through upselling and cross-selling.
54% of consumers use a customer support email for customer service, making it number 1 customer service communication channel. We take customer relationship to the next level by answering every customer query and maintaining a huge database through email services.
Consumers, especially millennials prefer live chat for customer service over every other communication channel. We employ every technology for your customers to receive instant responses, expediting issue resolution and increasing customer satisfaction.
Our specialized consultants with real world experience and first hand knowledge help you keep up with the ever evolving IT field. Our recommendations aim towards your scalability and business growth.
It takes about 50 milliseconds for users to form an opinion about your website which determines whether they stay or leave. Be it starting from scratch or redesigning your website, we deliver conversion driven and impressionable websites.
92% of the time spent on mobile is spent using apps making apps the go to strategy for customer acquisition today. From custom app development to integrating novel mobile interfaces, we help clients scale their digital maturity curve and stay ahead of competition.
58% of customers believe customer service as an important factor affecting their choice of brand. Our knowledgeable and trained callers ensure your customers have a positive experience by resolving their issues in minimum interactions.
70% of global consumers prefer brands that contact them with proactive customer service notifications. Our influential sales representatives make calls to reach and attract potential buyers into customers.
80% of sales require minimum of five follow-ups. Our persistent telemarketers work towards building your brand awareness and a relationship with your prospect.
93% of customers are likely to make repeat purchases with businesses that offer excellent customer support. Our teams work round the clock to retain and grow your business with outstanding support services.
Google’s search algorithm uses more than 200 factors to rank websites. Backed with strategy, our SEO services result in better leads and more closed sales thereby boosting your revenue.
Our experienced software validation project managers and engineers promise timely delivery using latest risk-based validation approaches.
Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days. We will be happy to answer your questions.
Plot No. 21, Sector-18, Electronic City, Gurugram-122001
+91 997 120 0005