Who Are We?
PCL Technology is a global leader in back-office solutions and contact center services. Established in 2001, we have partnered with our clients for over 20 years to help create solutions that enable operational excellence. Headquartered at a state-of-the-art center in Gurugram, India, PCL has clients across the globe in the United States, Europe, Asia Pacific and India. Our business development offices in USA, UK and Singapore enable us to help our clients utilize every available resource in today’s highly globalized market.
Whether it is telemarketing, technical support, IT consulting, website/application development, digital marketing or quality monitoring, our team of expert professionals works towards maximizing your ROI.
Offering exceptional value
Quest for perfection
We envision PCL Technology as the de-facto outsourcing destination for any and all back- office and call center services. We continuously strive for making customers happy, yours and ours!
PCL Technology brings their energy, expertise and experience to the table and will take over the daunting task of day to day management of your website. They will they go about promoting your business and services to the masses.
Our team members are extremely passionate about their job and work tirelessly to provide you with services that you would expect from an established digital marketing agency such as ours. Our employed partake in mandatory refresher courses to make sure they are aware of any recent developments, trends and statistics. This helps us to quickly understand and adapt to any changes made to the algorithms that are behind some of the worlds’ leading search engines.
As with any project, we strive to create solutions where our experienced support staff have maximum context, insights, and relevant intelligence to deliver accurate responses.
We aim to improve overall customer satisfaction, loyalty, and your brand’s lifetime value over time, and we can achieve this with the help of a time-tested execution process which includes the following steps.
Mock Calls and Detailed understanding of the process
Sharing of Best Practices
Reporting & Adapting CRM Based on Clients Input
Training the Team on Usage Practices
Leveraging High-end Reporting Capability
Reporting Based on Client Requirements